James Townsend

Haag HCI Master Level Certification

Holding the Haag HCI Master Level Certification — the highest designation issued by Haag Education, a Salas O'Brien company — this credential recognizes above-average competency in damage assessment across residential roofs, commercial roofs, and wind-related damage to structures. The Master Level designation supersedes and encompasses Haag's Residential, Commercial, and Wind certifications, reflecting comprehensive expertise across all major damage assessment categories. With over 15 years of continuous certification dating back to 2009, this depth of experience gives property owners, building managers, and insurers the credibility and accuracy they need to make confident decisions about their roofing investment.

FORTIFIED Wise Roofing Contractor Credential

Holding the FORTIFIED Wise Roofing Contractor credential from the Insurance Institute for Business & Home Safety (IBHS) — the training program behind the nationally recognized FORTIFIED construction standard — this credential reflects the competency to build roofs that go beyond ordinary building code to resist high wind, wind-driven rain, and hail. The FORTIFIED standard strengthens a roof at its most vulnerable points through sealed roof decks, enhanced deck and edge fastening, and reinforced flashing. Earned in February 2026 and valid for three years, this training equips Arrington to build to a standard that a home earns only through independent, third-party verification — giving property owners, building managers, and insurers the confidence they need to make sound decisions about their roofing investment.